You will have the choice of two delivery methods: by post or by Mondial Relay.

Products are delivered to the delivery address you indicated during the ordering process or to the nearest relay point if you choose Mondial Relay for delivery.

Delivery times are average usual times and correspond to processing and delivery times.

Package Loss

In case of package loss by the carrier, an investigation is requested from them, a refund will be made only at the end of the investigation which can last 45 days.

Order Reception

To prevent any subsequent dispute, we ask you to check the contents of your package in the presence of the delivery person and never accept a package in poor condition, repackaged, wrapped with adhesive tape, too light or that would have been opened during transport without having previously checked its contents.

Warning, marking "subject to unpacking" has no legal value. You must precisely note the reason for the reservations ("damaged package", "opened", "torn cardboard", "broken product", etc.).

Without reservation on the delivery note, it will be impossible for us to respond favorably to a complaint if a problem occurs with the use of the product.

IMPORTANT: in case of doubts about the package (damaged, carrier too rushed, metallic noises in the package): refuse the package and contact Mazykka Vinyles.

Incomplete Delivery Address

In case of incomplete delivery address and return to us by the carrier, we can reship your order by charging you new shipping costs or refund you the amount of the order minus shipping costs.